Total Loss vs Repair Comparison

The CCC® Salvage Management Solutions Total vs. Repair Comparison (T-v-R) feature assists you in making a claim decision by providing a side-by-side comparison of the estimated costs associated with a repair vs. a total. It reduces your data entry and processing times. T-v-R also returns high and low values, which can help you further understand the vehicle’s salvage value. This topic describes how to perform a Total vs. Repair Comparison in CCC® Estimating for insurers.

A workfile’s Total Loss and Settlements tabs are used to initiate a Total vs. Repair Comparison request.

Total Loss Tab

The first step in a Total vs. Repair Comparison is to submit a Valuation Request. When you select the Request button, a Total Loss Valuation Request transaction is created.

Please note the following conditions:

If any errors occur at the time of submission, a dialog box will display, with one or all of the messages below:

The message, The following mandatory fields have missing values. All mandatory fields that are missing data will be listed.

• If your Valuation User IDfor Total Loss is set up for an ASV valuation, you could be prompted with the message, You’ve selected a ‘primary’ or ‘secondary’ damage area that does not have a corresponding ASV selection. Do you wish to continue? Three actions display (Continue, Cancel, and Help). If you select Cancel, the program returns to the current view without submitting a Valuation Request.
• If your Valuation User ID for Total Loss is set up for an ASV valuation, you could be prompted with the message, You haven’t selected a ‘primary’ or ‘secondary’ damage area. Do you wish to continue? Three actions display (Continue, Cancel, and Help). If you select Cancel, the program returns to the current view without submitting a Valuation Request.
• If your Valuation User IDfor Total Loss is set up to receive a Total Loss response, you will be prompted with the message Do you want to receive the values on your unit after CCC valuation? Four actions display (Receive, Do Not Receive, Cancel, and Help). The default is Receive. If you select Cancel, the program returns to the current view without submitting a Valuation Request.

Submitting a Valuation Request

1. Complete your estimate in CCC® Estimating. If applicable, add digital images to the Workfile as required.
2. When the over threshold flag appears next to the estimate total in the Estimate tab, click on the Total Loss tab to begin a total loss analysis.
3. Follow your normal process for submitting a Valuation Request on the Total Loss tab.
   Click here to read about Submitting a Valuation Request.
4. Once you complete each of the request sections, click the Request button.
5. Once the MVR is returned, click on the PDF icons in the Total Loss tab’s Reports section to view the report.

The next step is to get a salvage value. Click here to read about Getting a Salvage Value.

Once the previous steps have been completed, use the information that becomes available to perform the Total vs. Repair Comparison.

Perform Total vs. Repair Comparison

1. If necessary, modify or include additional information in either the Repair or Total Loss view by using the open white fields, (e.g., Anticipated Supplement, Miscellaneous charges, Rental charges, Salvage value, Tear Down charges, etc).
   Refer to your company’s internal practices for additional details.
2. After reviewing the data in the Repair and Total Loss views, and considering any additional information per your company’s policies, record the decision you made regarding whether to repair or total the vehicle based on your business rules. Click the arrow in the Settlement Decision field and click on either Repairable or Total Loss in the dropdown menu.
3. Continue with your normal business processes for claim disposition.